“Whatever technology enables happens”

As we’ve mentioned many times, we read some time ago that, “Whatever technology enables happens,” and how much it’s always impressed us, especially as technology has been and is enabling more and more, almost every day. But lately it seems that hardly anything is happening, to the point when we’re beginning to feel that this statement may not be nearly as true as we might have wished.

To us, the scope for us to be getting help and information to enable us to live our lives more successfully, especially in relation to our health and technology, is almost infinite. Yet it’s just not happening as much as we may have expected or hoped.!

In relation to this, websites like WebMD.com had us completely mystified.

So we we used their email form to enquire of them, “Do you have any articles on the symptoms that indicate that I may be getting cancer?” and while we may have been hoping that we’d get a response along the lines of, “Sure! If you ever have any questions like this, just use our ordinary address to ask them,” we consider that what we got back, shown below, was/is the next best thing, which has us quite impressed.

In other words, simply go to our Website, and click on our “Health A-Z,” or use our “Search” facility, which is located in the top right hand corner of our home page?

As we’ve said, we’ve been quite impressed with this response, but so far haven’t had the time to much checking of how good their information is. We’d love to hear from readers as to how they’re getting on if they’ve been doing this.

One thing is for sure, and that is that the availability of help and information on looking after our health is going to get more and more sophisticated.

And another thing that’s for sure is that whenever we need help and/or information on a health care topic, the first thing we will be doing in the future is go to WebMDs “Health A-Z“, at least until we become aware of something better.

(An aspect of this is that keeping copies of their daily emails seems to no longer have any point.)

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

Posted in Uncategorized | Leave a comment

Doctors offering responses to claims/complaints by patients?

With Dr Andrew Brooks, Urologist, we’ve had 4 different people phoning us at various times complaining about the fact that claims made by a reader about how he went in being treated by Brooks are appearing on the internet, each saying saying that “it’s affecting his practice,” (it’s made us feel that we’re doing some good after all,) when all we’ve ever done is publish these claims, expecting, of course, that Brooks would feel some obligation to respond to them, in relation to which he was given every opportunity. Each of these 4 people have said various things about how we need to take these things down, accompanied, of course, by vague threats, and how we owe Brooks apologies and so on and so on!!!!!?????

To us, these phone calls have been quite bizarre, in fact, extraordinarily so – if anyone has owed apologies to anyone, it’s Brooks to his patient. But no, the mentality of the Brooks of this world is that such patients owe him an apology, without him feeling any obligation whatever to provide any responses to their claims, in Brooks’ case, at least, very serious claims.

It’s been exactly the same with Dr Kerrie Meades, Ophthalmologist, and Dr Chris Grant, GP, although in each of their cases, we have been phone by only one of their henchmen.

We can’t help feeling what really strange mentalities these people have.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

Posted in Uncategorized | Leave a comment

Doctors being accountable

To us, the people and organisations that are the most likely to be accountable for what they do and say are those that are prepared to put things in writing.

If things are in writing, (a) it lessens the chance of miscommunication, (b) it makes it easier to get second opinions on what is said – if they are not in writing, this can be difficult, if not impossible, (c) it makes it easy to let others know what they are like – as we’re always saying, “By their emails ye shall know them.” And as we say, it makes those who put things in writing accountable for what they do and say.

And, of course, these days the easiest way to put things in writing is to do it with emails, and the easiest way for people and organisations to invite people to put things in writing is to provide ordinary email addresses – and this applies as much as anything to doctors. So, to us:-

The best people and organisations to deal with are those that have ordinary email addresses and who provide high quality responses when these ordinary email addresses are used to seek help and information.

The next best are those that have email forms, and who provide high quality responses when these ordinary email forms are used to seek help and information, and these responses are provided using ordinary email addresses that can be used in the future.

The next best are those who have email forms, and who provide high quality responses when these ordinary email forms are used to seek help and information, and these responses are provided with ordinary email addresses that CAN’T be used in the future – you have to use the email forms again if you want to seek any further help and information. Most annoying!

The next best just have fax numbers, (so last century!) or perhaps even just phone numbers. You have to scramble around to find something that works.

The worst don’t even acknowledge requests for help and information no matter which way they are sent!

To us, realising this is exciting – it has so many applications, it makes it so much easier to decide which are the best to deal with and which may not be the best.

Of course, this is all about competition. It’s no use us wanting the best to deal with if there are none like that. As an example, in Sydney at least, it seems virtually impossible, if not completely impossible, to find GPs who have ordinary email addresses, and who provide high quality responses to requests for help and information using these email addresses. And to an extent, it’s like this with Specialists, although much less so.

And with doctors in NSW Health hospitals, it seems virtually impossible to find any who have ordinary email addresses, let alone those who have ordinary email addresses, and when they are used to seek help and information, high quality responses are received. In fact, it wouldn’t surprise us if, to encourage doctors to come and work in NSW Health hospitals, (and, in fact, doctors in private hospitals, like Ramsay Health Care hospitals as well,) that they are told, “Come and work for us, and you’ll never have to provide a response to email in your whole life.”

It’s going to be interesting to see how this all works out – providing high quality responses to requests for help and information involves employing high quality people, and high quality people don’t come cheaply, and it’s natural for people and organisations to try and be successful without this expense – and perhaps we, the people, will let them.

It’s ironical – in our searching over the last 12 years for the best doctors, one of our readers claims to come across a Cardiologist who seems highly qualified and exceptionally busy, but who has an ordinary email address and who seems to find the time to provide high quality responses to emails sent to him, which he’s done for our reader on 3 occasions, for which he absolutely refuses payment! We daren’t disclose his identity in case doctors in general and medical organisations generally come down on him like a ton of bricks for doing this.

Posted in Uncategorized | Leave a comment

Deaths from the Coronavirus.

Wikipedia has been producing daily lists of the deaths of people described as “notable individuals” for many years, with their ages and cause of death, if available. Their lists for 2020 can be accessed by using this link.

Some idea of the seriousness of the spread of the Coronavirus can be derived from the fact that it’s shown as the cause of more and more of the deaths listed.

For instance, there are 27 on the 23 Mar. 2020 list, 10 of them shown as caused by the virus i.e. 37% – shown as aged 63, 89, 75, 75, 87, 30, 91, 93, 84 and 50.

Obviously the ages shown for those affected by it could be skewed by the fact that many of the younger ones who’d died from it may not yet have reached the “notable individual” status.

Posted in Uncategorized | Leave a comment

The Berejiklian Government & NSW Health hospitals & networks 2

The more we search for ordinary email addresses and email forms, and use any we find to try and locate NSW Health districts and specialty health networks with Patient and Family Experience Units – about which more later – the more Ms Natasha Maclaren-Jones, the Berejiklian Government’s Parliamentary Secretary for Health’s claim, that, “All local health districts and specialty health networks in NSW provide a similar service to the Patient and Family Experience Unit at Royal North Shore Hospital,” comes over as COMPLETE AND UTTER NONSENSE!

Is Ms Natasha Maclaren-Jones stark raving mad??? Or does she, and perhaps Premier Berejiklian as well, believe there’s some purpose in such rubbish being peddled???

Posted in Uncategorized | Leave a comment

The Berejiklian Government & NSW Health hospitals & networks 1

We’ve referred in previous posts to the fact that, in NSW, there are claimed to be more than 200 hospitals and health care facilities, and that, by clicking on this link, we can be taken to a list of them – albeit, that it’s list that was last updated on 18 Dec. 1998, and that if we click on the names of any of them, we are told, “Safari Can’t Find the Server.”

And that it’s been put in writing by Ms Natasha Maclaren-Jones, the Berejiklian Government’s Parliamentary Secretary for Health, that, “All local health districts and specialty health networks in NSW provide a similar service to the Patient and Family Experience Unit at Royal North Shore Hospital,” which, of course, is absolute rubbish.(Surely, if the Berejiklian Government was serious about these things, it could find someone more qualified than Ms Maclaren-Jones to fill it’s Parliamentary Secretary for Health role!!!???)

The fact is that all we, the people, want/need, is to be able to contact people who can address any concerns we may have in dealing with any of the NSW hospitals and health care facilities, in writing. And that, at present, finding such people, is difficult, if not impossible – despite the sort of rubbish we get from Ms Maclaren-Jones and others. And that modern technology makes it incredibly easy to make all our dreams come true.

How, you may ask?

Firstly, by having a separate website for each hospital and health facility – something that it’s incredibly easy to bring about. To illustrate this, WE, ourselves, have just reserved the name, “www.nswhealthwestmeadhospital.com” – it took all of 3 or 4 minutes! (The Berejiklian government is welcome to take this name over, whenever they wish, or, obviously, to reserve a similar name.) And this could be done for all the hospitals and health facilities.

Secondly, by using these names as a basis for creating blogs or websites with WordPress or something similar, (all free,) the cost of the hosting of which would be about a dollar a week, on which was displayed, amongst other things, an ordinary email address such as “info@nswhealthwestmeadhospital.com” – which even school children can do these days. So a world would be created, in which simple Google searches would locate, in just a few seconds, the blog or website for any particular hospital or health facility, on which there was an ordinary email address that could be used to write letters seeking help with any of our concerns.

Thirdly, and this is the difficult part – for these things to work there have to be people standing by who provide high quality responses to requests of help, and to provide high quality responses people have to be high quality people, and high quality people don’t come cheaply, and, in 12 years of working in these areas, we’ve never got any indication that the Berejiklian Government, (or it’s predecessors, for that matter,) is in the business of employing high quality people to provide high quality answers, in NSW Health, at least. Perhaps some of our readers have???

Is cost a factor? One of the things that interests us is whether the cost of employing high quality people could be defrayed by charging for help. Would people be prepared to pay, say, $50, to be put in touch with someone who could provide high quality help in dealing with a NSW Health entity – we certainly would!

And if this was so, perhaps people who were independent, not NSW Health employees, could make a living by providing help.

Perhaps we could help? – email us at info@questionsmisc.info. One thing is certain – any help we could provide wouldn’t ever cost you a cent, and your identity need never be disclosed in any way.

And another thing that’s certain – at present the Berejiklian Government is a million miles away from taking any notice of anything we’ve set out above.

Posted in Uncategorized | Leave a comment

NSW Health hospitals – dealing with

If we do a Google search on “NSW Health hospitals,” this is one of the results that appears.

And, if we click on this link – http://www.ascmo.org.au/ind/nsw-hosp.htm – we are taken to a list of them.

BUT, we’re advised that this list was “last updated 18th Dec ’98!!!” and if we click on any of the names on the list, we’re taken to “Safari Can’t Find the Server!!!”

As we’ve mentioned, a Ms Natasha Maclaren-Jones, the Berejiklian Government’s Parliamentary Secretary for Health, has put this in writing.

And as we’ve also mentioned, in terms of the experiences of our readers, and our own, these claims are absolute rubbish – our guess is that there wouldn’t be 20 out of the 220 which have the Patient and Family Experience Units which it’s claimed the Royal North Shore Hospital has, nor “dedicated positions responsible to responding to patient, family and carers’ feedback,” although, obviously we could be wrong – here’s hoping that, as we further investigate things, that we’re pleasantly surprised. But, as set out above, the Berejiklian Government, (and in this case, any of it’s predecessors, over the last 21 years,) hasn’t particularly made it easy to find email addresses that can be used in finding out whether this is so.

After finding apparent email addresses for the Balmain, Concord and Gosford NSW Health hospitals, we have this day, on Sun. 22 Mar. 2020, sent this email to each of them.

We’ll let you know if we get any responses.

Posted in Uncategorized | Leave a comment

Natasha Maclaren-Jones, the Berejiklian Government’s Parliamentary Secretary for Health – dealing with 3

More crazy stuff from this woman!

One of the things she’s put in writing – “NSW Health prides itself on providing experience that exceeds expectations of patients and carers!!!”

Has she been living on another planet? Is she aware of cases like these?

A 13 year old boy was so sick he had to be wheeled to his parents car in a wheelchair, he was too sick to walk, and was dead within a few hours – but was nevertheless discharged from the Canterbury government hospital at 1.30 am, an hour or so after midnight!!!

A couple went to the Fairfield NSW Health hospital for help in having a baby – and got none. The couple was forced to try and deliver the baby themselves, and the baby died!!!

And, as we’ve written extensively, the responses to these cases have been completely and utterly inadequate. Typical Berejiklian Government stuff!!!

Posted in Uncategorized | Leave a comment

Natasha Maclaren-Jones, the Berejiklian Government’s Parliamentary Secretary for Health – dealing with 2

Further to this post, which included a copy of an email sent to Ms Maclaren Jones on 11 Mar. 2020, this was received.

What an absolutely crazy response! It was responded to with this.

We’ll let you know if we hear from her.

Posted in Uncategorized | Leave a comment

Natasha Maclaren-Jones, the Berejiklian Government’s Parliamentary Secretary for Health – dealing with 1

A summary of this post: An email was sent to Ms Maclaren-Jones on 11 Mar., after she’d put in writing that, “All local health districts and specialty networks in NSW provide a similar service to the the Patient and Family Experience Unit at Royal North Shore Hospital,” which, of course, was/is an outright lie. Not even an acknowledgement of this email has been received from her, (the providing of which would have taken someone all of 4 or 5 seconds,) – she obviously doesn’t care!!!

An email sent to Ms Natasha Maclaren-Jones, (the Berejiklian government’s Parliamentary Secretary for Health,) on Wed. 11 Mar. 2020, with copies to Brad Hazzard, the Berejiklian government’s Minister for Health and Medical Research, Geoff Lee, a Berejiklian government Minister and local government member, (in the hope that he would pass it on to Ms Berejiklian,) Ryan Park, the Opposition’s Shadow Minister for Health, and the Sydney Morning Herald’s journalists, Kate McClymont and Kate Aubussen.

A 22 Mar. 2020 update: A reply was received from Ms Maclaren-Jones on 20 Mar. 2020 – see the later posts on her.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

Posted in Uncategorized | Leave a comment